Speak with a theme park expert: 321-966-4300.png){kind=small}
Email Us 
At The Park Prodigy, we understand that plans can change. We strive to make our booking process as flexible as possible while adhering to the policies set by our partners, The Walt Disney Travel Corporation, Universal Orlando Parks and Resorts, and Disney Cruise Line.
Our Commitment to You:
- Transparency: We aim to be upfront and clear about all refund and cancellation policies.
- Helpfulness: Our team is here to guide you through the process and answer any questions.
- Fairness: We follow the guidelines of our partners to ensure a consistent and equitable approach.
Refund Policy Overview
The Park Prodigy is a registered travel agency and will always follow the exact same guidelines put forward by The Walt Disney Travel Company, Universal Parks & Resorts Vacations and Disney Cruise Line.
Theme Park Ticket Refund Policy
Most ticket sales orders are nonrefundable. While you cannot cancel or get a refund for tickets, you may be able to change the date of your unused tickets. Guests can apply the value of unused theme park tickets towards the purchase of any higher-priced ticket or annual passes. Unused tickets applied towards tickets of lower value will not be given a refund for the difference in price.
Certain ticket orders may be eligible for our 180-day refund policy. Please reach out to our customer service team to confirm if your tickets are eligible or not.
Vacation Package Refund Policies
Walt Disney World Vacation Packages
- Cancellation 30+ Days Before Arrival: You will receive a full refund, minus any fees from third-party suppliers, non-refundable items (like runDisney registrations), and travel insurance premiums.
- Cancellation 2-29 Days Before Arrival: You will receive a refund minus a $200 cancellation fee per package, along with any fees from third-party suppliers and non-refundable items.
- Cancellation 1 Day or Less Before Arrival (or No-Show): The full package price is non-refundable.
- Changes to Reservations:
- Changes made 30+ days before arrival are subject to availability and price differences.
- Changes made within 30 days of arrival incur a $50 change fee per package plus any supplier fees.
Universal Orlando Vacation Packages
- Cancellation 45+ Days Before Arrival: Full refund (except for certain packages with special event tickets like Halloween Horror Nights – see below).
- Cancellation 44-6 Days Before Arrival: $100 fee per reservation, plus any supplier cancellation fees.
- Cancellation 5-0 Days Before Arrival: $200 fee per reservation, plus any supplier cancellation fees.
- Special Event Tickets (e.g., Halloween Horror Nights, Blue Man Group): These tickets may have stricter cancellation policies. Please check the specific terms when booking.
- Changes to Reservations: A $50 revision fee per transaction applies to any changes, plus any applicable price increases or service fees.
- Flights: The Park Prodigy does not book flights. These are subject to the airline’s policies.
Disney Cruise Line
Changes to the vacation commencement date or changes of Guest names will be considered cancellations. For cancellations, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest’s credit card account or through the Guest’s Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Disney Cruise Line Vacation Protection Plan, which is administered by Aon Affinity and underwritten by Arch Insurance Company (disneycruise.disney.go.com/contracts-terms-safety/vacation-protection-plan/). Premiums for the Disney Cruise Line Vacation Protection Plan must be paid by the final payment date, and the Disney Cruise Line Vacation Protection Plan is not effective until final vacation payment is made.
Refund policy for nonperformance of cruises boarding passengers in a United States port
If Disney Cruise Line cancels your cruise or delays your cruise for more than three calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you may request a refund or a cruise credit by emailing Disney Cruise Line at Caserequest@disneycruise.com. Requests must be made within 90 days of the original scheduled sail date and must include a copy of the cruise confirmation, proof and amount of payment, and cancellation or delay notice. All documentation should clearly display the vessel and scheduled date of sailing. If a cruise reservation is cancelled or delayed by Disney Cruise Line prior to commencement of the cruise, Disney Cruise Line shall have no responsibility beyond the refund of monies paid related to the cruise that was cancelled or delayed by Disney Cruise Line without offset for cancellation fees imposed by Disney Cruise Line.
CRUISE CANCELLATION FEES:
CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.
ALL OTHER CATEGORIES: Cancellation fees for all other categories are as set forth below.
Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)
|
Days Prior to Vacation Commencement Date |
Fee Amount |
|
90 days or more |
No Fee |
|
89-45 days |
Deposit per Guest |
|
44-30 days |
50% of vacation price per Guest |
|
29-15 days |
75% of vacation price per Guest |
|
14 days or less |
100% of vacation price per Guest |
Cruises of 6 Nights or More (Excluding Suites and Concierge Staterooms)
|
Days Prior to Vacation Commencement Date |
Fee Amount |
|
120 days or more |
No Fee |
|
119-56 days |
Deposit per Guest |
|
55-30 days |
50% of vacation price per Guest |
|
29-15 days |
75% of vacation price per Guest |
|
14 days or less |
100% of vacation price per Guest |
Cruises 1 to 5 Nights (Suite and Concierge Staterooms)
|
Days Prior to Vacation Commencement Date |
Fee Amount |
|
45 days or more |
Deposit per Guest |
|
44-30 days |
50% of vacation price per Guest |
|
29-15 days |
75% of vacation price per Guest |
|
14 days or less |
100% of vacation price per Guest |
Cruises 6 Nights or More (Suite and Concierge Staterooms)
|
Days Prior to Vacation Commencement Date |
Fee Amount |
|
56 days or more |
Deposit per Guest |
|
55-30 days |
50% of vacation price per Guest |
|
29-15 days |
75% of vacation price per Guest |
|
14 days or less |
100% of vacation price per Guest |
AIR CHANGE/CANCELLATION FEES
If air transportation is purchased as part of the package, Guest will be responsible for applicable change or cancellation fees assessed by an airline and/or by Disney Cruise Line. Disney Cruise Line air change and cancellation fees are below. Additional airline change or cancellation fees are subject to the airline’s terms and conditions. Cancellation of your cruise booking for any reason will result in the cancellation of any air travel associated with the cruise, in which case, any applicable cancellation or other fees will be applied. No changes are permitted and airline ticket has no value if Guest has not cancelled the ticketed flight reservation prior to ticketed departure time. Changes include, but are not limited to: change of departure or arrival city, change of flight times, cancellation/removal of air, change of date, and name change/correction.
Flexible Fare Bookings
If a flexible fare is booked, air tickets are paid with your final cruise payment. Changes and cancellations can be made and are subject to the following Disney Cruise Line air cancellation fees based on the timing of the change or cancellation.
For itineraries with all flights within the United States, Canada, Puerto Rico and the US Virgin Islands:
|
Days Prior to Vacation Commencement Date |
Fee Amount (USD) |
|
56 days or more |
No Fee |
|
55 to 30 days |
$200 per Guest |
|
29 days or less |
$300 per Guest |
For itineraries with any flights outside of the United States, Canada, Puerto Rico and the US Virgin Islands:
|
Days Prior to Vacation Commencement Date |
Fee Amount (USD) |
|
120 days or more |
No Fee |
|
119 to 56 days |
$300 per Guest |
|
55 days or less |
$500 per |
Protect Your Trip with Travel Insurance
We strongly recommend purchasing travel insurance at the time of booking. This can provide coverage for unexpected cancellations, trip interruptions, medical emergencies, and more. Ask us for a quote!
Need Help?
We’re here to help! Contact us at Mike@theparkprodigy.com with any questions about refunds or cancellations.
Important Considerations
- Read the Fine Print: Always review the specific terms and conditions associated with your booking. These will be provided during the booking process.
- Document Everything: Keep records of all communication, booking confirmations, and payment receipts.
- Act Quickly: If you need to cancel or modify, contact us as soon as possible to explore your options.
