Frequently Asked Questions

A: Here at The Park Prodigy we like to think of ourselves as Disney and Universal theme park experts! We take pride in helping your family save time and money on your next vacation. For additional information be sure to visit our About Us page.

A: You can contact us using our Contact Us form or by calling our office at 407-630-8650.

A: Yes, The Park Prodigy is a registered travel agency and we are proud to work directly with Disney and Universal for all of your vacation needs. These relationships also help make sure you get the best deals around, as well as excellent customer service.

A: You can reach a customer care representative from our office daily between 8:00 AM to 6:00 PM Monday – Friday and 9:00 AM to 2:00 PM Saturday and Sunday. You can also always leave a message through our website and a customer service representative will get back to you within 24 hours.

A: Guests will receive confirmation numbers directly from Disney and Universal.

For Walt Disney World ticket and vacation package orders your confirmation number can be linked directly to your My Disney Experience account. Here is a video showing how easy it is to link your Disney confirmation number! 

All Universal Orlando tickets can be picked up at any of the ticket kiosks, will call booths, or guest relation windows. Here is a video we created showing how easy it is to pick up your Universal Orlando tickets! 

Regardless of your ticket type, all customers can always use their electronic ticket confirmation number to pick your tickets up at any Disney or Universal will call booth. 

A: If you require assistance with an existing order, please call our office during the office hours of 8:00 AM to 6:00 PM Monday – Friday and 9:00 AM to 2:00 PM Saturday and Sunday. For immediate assistance you can also email Mike@theparkprodigy.com.

Walt Disney World Vacation Package Cancelation Policies
  • For cancellations made 30 days or more prior to guest arrival, amounts paid, minus cancellation fees assessed by third party hotels or other suppliers, non-refundable runDisney race registrations, travel insurance premiums, and other amounts owed, will not be refunded.
  • For cancellations made 2 days to 29 days prior to guest arrival, amounts paid, minus a cancellation fee of $200 per package and minus any cancellation fees assessed by third party hotels or other suppliers, non-refundable runDisney race registrations, travel insurance premiums and other amounts owed, will not be refunded. No refunds are given for cancellation of any personalized products or experiences.
  • For cancellations made 1 day or less prior to guest arrival or for no-shows, the full price of the package is non-refundable.
  • Guest will be responsible for any penalties, increase in airfare as well as the change fee assessed by the airline.
Walt Disney World Vacation Package Revisions
  • Changes to Reservation– Changes to the reservation, including but not limited to change in travel dates, length of stay, or hotel accommodations, are subject to availability at the time the change is requested and the guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers.
  • If changes are made to the package including, but not limited to, changes to travel dates, the package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
  • Disney reserves the right to restrict changes to any reservation.
  • Guest will be responsible for any penalties, increase in airfare as well as the change fee assessed by the airline.
Universal Vacation Package Cancelation Polices
Days Prior to DeparturePenalties
45 days or moreFull refund
(Additional Terms & Conditions apply regarding transactions including air Halloween Horror Nights and Blue Man Group)
44 – 6 days$100 fee per reservation, plus cancellation fees charged by the supplier will be incurred.
5-0 days$200 fee per reservation, plus cancellation fees charged by supplier will be incurred.
 
Universal Orlando Package Revisions

Once a deposit and/or full payment is received, a $50 revision fee per transaction, plus any applicable services fees or price increases, will be assessed for any changes made to the reservation including, but not limited to, dates, hotel, and ground transportation. Fees are non-refundable. The Park Prodigy does not provide airline reservations and the fees above are excluding any flight changes.

Any requests for changes or refunds must be in writing and can be sent to mike@theparkprodigy.com

A: Yes, all Disney tickets purchased from The Park Prodigy are the exact same tickets you would receive if you purchased from the park. The benefit of purchasing your tickets in advance is you can link them directly to your My Disney Experience account to make park and dining reservations.

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Have more questions?

If your question has not been answered, please contact us so that we can assist you personally.