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The Park Prodigy – Refund Policy Overview New
Refund Policy
At The Park Prodigy, we understand that plans can change. We strive to make our booking process as flexible as possible while adhering to the policies set by our partners, The Walt Disney Travel Corporation, Universal Orlando Parks and Resorts, and Disney Cruise Line.
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Refund Policy Overview
Theme Park Ticket Refund Policy
Most ticket sales orders are nonrefundable. While you cannot cancel or get a refund for tickets, you may be able to change the date of your unused tickets. Guests can apply the value of unused theme park tickets towards the purchase of any higher-priced ticket or annual passes. Unused tickets applied towards tickets of lower value will not be given a refund for the difference in price.
Vacation Package Refund Policies
Walt Disney World Vacation Packages
Cancellation Policy
- 30+ Days Before Arrival:
Full refund, minus any fees from third-party suppliers, non-refundable items (like runDisney registrations), and travel insurance premiums.
- 2-29 Days Before Arrival:
Refund minus a $200 cancellation fee per package, along with any fees from third-party suppliers and non-refundable items.
- 1 Day or Less Before Arrival (or No-Show):
The full package price is non-refundable.
Changes to Reservations
- Changes made 30+ days before arrival are subject to availability and price differences.
- Changes made within 30 days of arrival incur a $50 change fee per package plus any supplier fees.
Universal Orlando Vacation Packages
Cancellation Policy
- 45+ Days Before Arrival:
Full refund (except for certain packages with special event tickets – see below).
- 44-6 Days Before Arrival:
$100 fee per reservation, plus any supplier cancellation fees.
- 5-0 Days Before Arrival:
$200 fee per reservation, plus any supplier cancellation fees.
Special Event Tickets Tickets for special events like Halloween Horror Nights, Blue Man Group, etc., may have stricter cancellation policies. Please check the specific terms when booking.
Changes & Flights
- A $50 revision fee per transaction applies to any changes, plus any applicable price increases or service fees.
- Flights: The Park Prodigy does not book flights. These are subject to the airline’s policies.
Disney Cruise Line
If Disney Cruise Line cancels your cruise or delays your cruise for more than three calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you may request a refund or a cruise credit by emailing Disney Cruise Line at Caserequest@disneycruise.com
Requests must be made within 90 days of the original scheduled sail date and must include a copy of the cruise confirmation, proof and amount of payment, and cancellation or delay notice.
Important Notice
Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.
Cruises 1 to 5 Nights (Excluding Suites and Concierge)
| Days Prior to Departure | Fee Amount |
|---|---|
| 90 days or more | No Fee |
| 89-45 days | Deposit per Guest |
| 44-30 days | 50% of vacation price per Guest |
| 29-15 days | 75% of vacation price per Guest |
| 14 days or less | 100% of vacation price per Guest |
Cruises 6 Nights or More (Excluding Suites and Concierge)
| Days Prior to Departure | Fee Amount |
|---|---|
| 120 days or more | No Fee |
| 119-56 days | Deposit per Guest |
| 55-30 days | 50% of vacation price per Guest |
| 29-15 days | 75% of vacation price per Guest |
| 14 days or less | 100% of vacation price per Guest |
Cruises 1 to 5 Nights (Suite and Concierge Staterooms)
| Days Prior to Departure | Fee Amount |
|---|---|
| 45 days or more | Deposit per Guest |
| 44-30 days | 50% of vacation price per Guest |
| 29-15 days | 75% of vacation price per Guest |
| 14 days or less | 100% of vacation price per Guest |
Cruises 6 Nights or More (Suite and Concierge Staterooms)
| Days Prior to Departure | Fee Amount |
|---|---|
| 56 days or more | Deposit per Guest |
| 55-30 days | 50% of vacation price per Guest |
| 29-15 days | 75% of vacation price per Guest |
| 14 days or less | 100% of vacation price per Guest |
If air transportation is purchased as part of the package, Guest will be responsible for applicable change or cancellation fees assessed by an airline and/or by Disney Cruise Line.
No changes are permitted and airline ticket has no value if Guest has not cancelled the ticketed flight reservation prior to ticketed departure time.
Flexible Fare Bookings
If a flexible fare is booked, air tickets are paid with your final cruise payment. Changes and cancellations are subject to the following fees.
Flights within US, Canada, Puerto Rico and US Virgin Islands
| Days Prior to Departure | Fee Amount |
|---|---|
| 56 days or more | No Fee |
| 55 to 30 days | $200 per Guest |
| 29 days or less | $300 per Guest |
Flights outside of US, Canada, Puerto Rico and US Virgin Islands
| Days Prior to Departure | Fee Amount |
|---|---|
| 120 days or more | No Fee |
| 119 to 56 days | $300 per Guest |
| 55 days or less | $500 per Guest |
We recommend the purchase of the Disney Cruise Line Vacation Protection Plan, which is administered by Aon Affinity and underwritten by Arch Insurance Company. Premiums must be paid by the final payment date.
Protect Your Trip with Travel Insurance
We strongly recommend purchasing travel insurance at the time of booking. This can provide coverage for unexpected cancellations, trip interruptions, medical emergencies, and more.
Need Help?
We're here to help! Contact us at Mike@theparkprodigy.com with any questions about refunds or cancellations.
Important Considerations
- Read the Fine Print: Always review the specific terms and conditions associated with your booking. These will be provided during the booking process.
- Document Everything: Keep records of all communication, booking confirmations, and payment receipts.
- Act Quickly: If you need to cancel or modify, contact us as soon as possible to explore your options.
