Description

Policies for Rooms Only

CANCELLATION POLICY: In order to receive a full refund of guest’s deposit, notification of cancellation must be received at least 8 days prior to guest’s arrival date. To cancel or modify an existing reservation, call 407-W-DISNEY (407-834-7639). Additionally, if the guest is holding any other types of reservations, such as dining, those reservations will not be cancelled unless the guest cancels them or you advise us to cancel them.

CHANGES TO RESERVATIONS: Changes to reservation, including but not limited to change in travel dates, length of stay or hotel accommodations, are subject to availability and the rates applicable at the time the change is made and guest is responsible for paying any increase in price resulting from the change.

RESORT CHECK-IN/CHECK-OUT: Check-in time is generally between 3 and 4 p.m. (some hotels have check-in after 4 p.m.), and check-out time is between 11 a.m. and 12 noon. Check-in delays may occur during peak check-in periods. Guest must be 18 years of age or older to check in.

Policies for Park Tickets

Tickets are not refundable or transferable. 

• We can always modify the reservation, as long as tickets have not been pricked up. You must visit Guest Services at the parks if you need to make changes after picking them up.