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Theme Park Ticket Orders

Redemption 

E-ticket Orders: You will receive two emails following your order. The first email is a confirmation of your order with a description of your purchase. Please do NOT take this confirmation email to the venue, as this is not your ticket. The 2nd e-mail will contain your E-tickets. The email containing your tickets will be sent to the e-mail address you provided at the time of your order, and will be sent within a few hours of your purchase if submitted during normal business hours Mon-Fri 8:00 AM – 5:00 PM, Sat 9:00 AM – 2:00 PM. You will be asked to present a matching photo ID at the gate of the theme park.

Disneyland E-tickets 

Guests can use their E-tickets to go straight to the park gates or connect their tickets to their Magic Bands or the new Disney Magic Mobile. If you prefer to pick up your tickets, you can exchange this E-ticket reservation number at any Disneyland will call location for a hard ticket before entering the park gate.

All Disneyland tickets can be linked to your Disneyland Account to make your park reservations. The Park Prodigy can also reserve your desired Disneyland park reservations. Please let us know which parks you plan to visit in the notes section of the next page. 

Universal Hollywood E-tickets 

Electronic ticket confirmation numbers will be emailed to each guest after purchase. You can take this reservation number directly to one of the ticket kiosks or ticket booths to redeem your tickets. These booths open a half hour before park opening. 

Here is a video we created showing you how simple it is to pick up your Universal tickets!

It’s important that the party leader has their photo ID or credit credit card with matching name the first time you use your tickets. 

Important Ticket Details

Disneyland tickets are valid for admission to one theme park beginning on any day during the selected and outlined period above or printed in the confirmation email. Tickets do not have to be used on consecutive dates but do expire. All ticket purchases are nonrefundable. 

If tickets are wholly unused by the expiration date, all wholly unused tickets can be applied towards the purchase of a new Disneyland ticket with an equal or higher price value. Expired tickets must be exchanged at Guest Services for admission.

Changing Your Tickets 

Guests can make changes to their tickets, including your ticket dates, prior to midnight ET of the day before your tickets first valid use date, outlined in the confirmation email. After your first valid ticket day has passed, you can use your My Disneyland account to add additional days to an eligible ticket or add other ticket options. There will be no change fee to modify ticket dates, but an additional cost will apply for dates with higher ticket prices.

No Refunds will be given if the change made is from dates with higher prices to dates with lower prices. All Disneyland tickets must be used by the same person on all days. 

Ticket Refunds 

The Park Prodigy is an authorized Travel Agency selling the exact same tickets you would purchase at the theme parks. We follow the refund policies of both the Walt Disney Company and Universal Parks and Resorts. All tickets purchased are nontransferable and nonrefundable and must be used by the same person on all days. 

Restrictions

The above admission tickets are only valid during normal operating hours. Parks, attractions, or entertainment may close due to refurbishing, capacity, weather, or special events: change operating hours, and otherwise change or be discontinued without notice and without liability to the owners of Disneyland Resort and Universal Hollywood.

The above admission tickets specifically excludes admission to separately ticketed events. Additional restrictions may apply and benefits are subject to change without notice.